Pharmacy Compliance
Procters Health is operated by A. Procter and Son Limited, a family-run community pharmacy business based in East Sussex.
This page provides information about our registered pharmacy premises, pharmacist supervision, patient support and the controls we apply to the online sale of medicines.
Our registered pharmacy premises
Procters Pharmacy, Polegate
69 High Street
Polegate
East Sussex
BN26 6AH
GPhC premises registration: 1036255
Medicines ordered through the Procters Health online shop are supplied through our registered pharmacy operation at Polegate.
Telephone:
01323 482141
Email:
polegate@procters.com
Opening hours:
Monday to Friday: 09:00–13:00 and 14:15–17:30
Saturday: 09:00–13:00
Sunday: Closed
Procters Pharmacy, Heathfield High Street
63 High Street
Heathfield
East Sussex
TN21 8HU
GPhC premises registration: 1036203
Telephone:
01435 862064
Email:
highstreet@procters.com
Opening hours:
Monday to Friday: 09:00–13:00 and 14:00–17:30
Saturday: 09:00–13:00 and 14:00–17:00
Sunday: Closed
Procters Pharmacy, Heathfield Station Road
1 Station Road
Heathfield
East Sussex
TN21 8LD
GPhC premises registration: 1036204
Telephone:
01435 862067
Email:
stationroad@procters.com
Opening hours:
Monday to Friday: 09:00–17:30
Saturday: 09:00–13:00
Sunday: Closed
You can also check registered pharmacy premises using the General Pharmaceutical Council register .
Superintendent Pharmacist
Superintendent Pharmacist: Peter Jaeger
GPhC individual registration number: 2053577
You can verify individual pharmacists through the General Pharmaceutical Council register .
Contacting a pharmacist
If you need advice about a medicine, including how to take it, possible side effects, suitability or an adverse reaction, please contact one of our pharmacy teams directly.
For medicines ordered through proctershealth.co.uk, please contact our Polegate pharmacy:
Telephone:
01323 482141
Email:
polegate@procters.com
A pharmacist is available during the pharmacy's published opening hours, subject to normal operational requirements and temporary closures.
For general online-order enquiries that do not require clinical advice, you can also contact info@procters.com.
Medicine safety and quantity limits
The online sale of medicines is subject to additional safety controls. These controls are intended to support the safe and appropriate use of medicines and may be stricter than the maximum quantity technically available through the website.
For standard over-the-counter analgesic purchases, including relevant paracetamol and ibuprofen products, we normally restrict customers to a maximum of two retail packs per order.
We may also:
- restrict the quantity of an individual medicine or category of medicines;
- apply combined limits to products containing the same or similar active ingredients;
- ask for additional information before supplying a medicine;
- refer an order for pharmacist review;
- reduce the quantity supplied; or
- refuse or cancel a medicine supply where this is necessary for patient safety, regulatory compliance or appropriate use.
Customers must not attempt to circumvent medicine limits by placing multiple orders, using different customer accounts or dividing purchases.
Promotions and medicines
We do not use promotional price incentives to encourage the purchase of medicines.
Promotional discount codes, automatic promotional discounts, bundle savings and similar promotional incentives do not apply to General Sales List (GSL) or Pharmacy (P) medicines.
Where an order contains both medicines and eligible non-medicine products, a promotion may still apply to the eligible non-medicine items. The medicine itself will remain at its applicable selling price.
Delivery promotions may apply to the delivery charge where their stated conditions are met. They do not reduce the selling price of a medicine or override medicine-safety restrictions.
Pharmacist supervision
Medicines supplied through our online shop are supplied through our registered pharmacy operation in accordance with UK medicines law, General Pharmaceutical Council standards and our professional pharmacy procedures.
Orders containing medicines may be reviewed by a registered pharmacist where appropriate. Our pharmacists retain professional discretion to refuse, reduce or otherwise modify a medicine supply where this is necessary to protect the health, safety or wellbeing of a customer or member of the public.
Business information
A. Procter and Son Limited
Trading as Procters Health and Procters Pharmacy
Company number: 00254256
VAT registration number: 190660167
Registered office:
7-9 The Avenue
Eastbourne
East Sussex
BN21 3YA
Checking our registration
The General Pharmaceutical Council regulates pharmacists, pharmacy technicians and registered pharmacy premises in Great Britain.
You can independently verify our pharmacy premises and pharmacy professionals through the official GPhC register .