Accessibility Statement

Last updated: September 2026

A. Procter and Son Limited is committed to making proctershealth.co.uk accessible to as many people as possible, including people who use assistive technologies or have accessibility needs.

Our approach

We aim to make our website accessible in line with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA where reasonably practicable.

We work to ensure that our website is:

  • Perceivable: information and interface elements are presented in ways that users can perceive, including appropriate colour contrast, text alternatives for meaningful images and clear visual structure.
  • Operable: key website functions can be accessed using a keyboard and interactive elements are designed to be clear and usable.
  • Understandable: content is written and presented as clearly as possible, with consistent navigation, useful headings and understandable instructions.
  • Robust: the website is built using modern web standards with the aim of supporting commonly used browsers, devices and assistive technologies, including screen readers.

Accessibility features

We take accessibility into account when designing, developing and updating our website. Measures include:

  • support for keyboard navigation across key areas of the website;
  • alternative text for meaningful product and content images where appropriate;
  • colour and contrast choices intended to keep text and controls clear and readable;
  • support for browser zoom and text resizing;
  • visible focus indicators for interactive elements;
  • semantic HTML and appropriate heading structures where practicable;
  • clear labels and instructions for forms and interactive controls; and
  • plain English content and structured page headings where appropriate.

Known limitations

We continue to review and improve the accessibility of the website. Some areas may not yet be fully accessible in every combination of browser, device or assistive technology.

Known or potential limitations may include:

  • some older product or content images may have incomplete alternative text;
  • some third-party applications or embedded services may have accessibility limitations that are not entirely within our control;
  • some documents, including older PDF files, may not be fully optimised for screen-reader use; and
  • some decorative animations or transitions may be unsuitable for users who prefer reduced motion.

Where we identify an accessibility problem, we will consider reasonable and proportionate steps to correct it.

Getting information in an accessible format

If you are unable to access information or use a feature on our website, please contact us. Where reasonably possible, we will provide the information or assistance in an alternative accessible format.

This may include formats such as large print, plain text or another appropriate format depending on your needs and the information requested.

Feedback and contact

If you experience an accessibility problem, find content that is difficult to use, or have suggestions about how we could improve the website, please contact us:

Email: info@procters.com
Telephone: 01323 431998

When contacting us about an accessibility issue, it is helpful if you can tell us which page or feature you were using and what problem you experienced.

We aim to acknowledge accessibility enquiries within 5 working days.

Our responsibilities

As a provider of goods and services, A. Procter and Son Limited takes its responsibilities under the Equality Act 2010 seriously, including the duty to consider reasonable adjustments for disabled people where applicable.

If you believe you have experienced discrimination when using our services and have not been able to resolve the matter with us, independent information and support about rights under the Equality Act is available from the Equality Advisory and Support Service (EASS).

Visit the Equality Advisory and Support Service

Reviewing this statement

We review this accessibility statement periodically and update it when significant changes are made to the website or our accessibility arrangements.