Cookie Policy

Last updated: September 2026

This Cookie Policy explains how A. Procter and Son Limited ("Procters Health", "we", "our", "us") uses cookies and similar technologies on proctershealth.co.uk.

What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They can help a website recognise your device, remember preferences, maintain your shopping basket, improve website performance and, where you have consented, help us understand how the website is used and measure marketing activity.

We may also use similar technologies, such as pixels, tags, local storage and other tracking technologies. References to "cookies" in this policy include these technologies where appropriate.

Types of cookies we use

Essential cookies

Essential cookies are required for the website and its core functions to operate correctly. They may be used for purposes such as:

  • maintaining your shopping basket and checkout session;
  • keeping you signed in where account functionality is used;
  • remembering privacy and cookie preferences;
  • maintaining website security and preventing fraud; and
  • supporting payment, checkout and other services you request.

Because these cookies are necessary to provide the website or services you have requested, they do not normally require consent. You can block them through your browser settings, but parts of the website may then stop working correctly.

Functional cookies

Functional cookies help provide enhanced website features and remember choices you make. Depending on the features in use, these may include:

  • language or regional preferences;
  • display and accessibility preferences;
  • recently viewed products; and
  • other preferences that improve your experience when returning to the website.

Analytics cookies

Analytics cookies help us understand how visitors interact with our website so that we can measure performance, identify problems and improve our services. We only use non-essential analytics technologies where permitted by law and, where required, after you have given consent.

Analytics and performance services we may use include:

  • Google Analytics to help us understand website usage and visitor behaviour;
  • Shopify Analytics to help us understand store performance, transactions and customer journeys; and
  • Microsoft Clarity to help us understand how visitors interact with pages and identify usability issues.

Marketing and advertising cookies

Marketing cookies and similar technologies may be used to measure advertising performance, understand whether advertising has resulted in visits or purchases, and, where permitted, show advertising that may be more relevant to visitors.

Marketing services we may use include:

  • Meta technologies, including the Meta Pixel, for advertising measurement and campaign performance;
  • Google Ads for advertising and conversion measurement; and
  • other advertising technologies configured through our ecommerce and marketing platforms.

We do not intentionally use information you provide about a medical condition, medication, disability or other health information to create advertising audiences or personalise advertising based on your health.

Tag management

We may use Google Tag Manager to manage website tags and integrations. Google Tag Manager itself is primarily used to deploy other technologies. Whether those technologies use cookies depends on the individual services configured through it.

Email and communications technologies

Where you have subscribed to marketing communications, technologies associated with services such as Shopify Email or Mailchimp may be used to help us deliver communications and understand whether emails have been opened or links have been used.

Our use of email marketing is also subject to applicable privacy and electronic communications rules and the choices you make when subscribing or unsubscribing.

Managing your cookie preferences

When you first visit our website, you may be shown a cookie consent banner that allows you to accept, reject or manage non-essential cookies.

Non-essential cookies and similar technologies that require consent should not be activated until the appropriate consent has been obtained.

You can change or withdraw your preferences at any time using the cookie settings or privacy preferences link available on the website.

You can also manage cookies through your browser settings. Most browsers allow you to delete stored cookies, block particular cookies or prevent websites from storing cookies. Blocking essential cookies may affect the operation of the website.

Third-party services

Some cookies and similar technologies may be provided by third-party services that we use to operate, analyse and market our website. Depending on the services active on the site and your consent choices, these may include:

  • Shopify;
  • Google, including Google Analytics, Google Tag Manager and Google Ads;
  • Meta;
  • Microsoft, including Microsoft Clarity;
  • Shopify Email; and
  • Mailchimp, where used.

These providers process information in accordance with their own privacy policies and, where applicable, our agreements with them.

How long cookies last

Cookies remain on your device for different periods depending on their purpose and configuration.

  • Session cookies generally expire when you close your browser.
  • Persistent cookies remain for a set period or until they are deleted.

The exact duration varies between cookies and may change when third-party services are updated. You can view or delete individual cookies using your browser's privacy and storage controls.

Personal information and cookies

Information collected through cookies may constitute personal information where it can identify you directly or indirectly. We handle personal information collected through the website in accordance with our Privacy Policy.

Our Privacy Policy explains in more detail the information we collect, why we use it, who we may share it with, international transfers and your rights under UK data protection law.

Changes to this policy

We may update this Cookie Policy from time to time, including where we introduce or remove website technologies or where legal requirements change. The current version will be published on this page and the "Last updated" date will be amended where appropriate.

Contact us

If you have questions about our use of cookies or similar technologies, please contact us at info@procters.com.